Privacy Policy

1. Information We Collect

We only collect information necessary to provide our roadside and mobile services, respond to inquiries, and improve our operations.

A. Personal Information You Provide Directly

When you contact us for service, book an appointment, or use our contact form, you may provide the following personal information:

• Contact Information: Name, phone number (mandatory for mobile service), and email address.
• Location/Service Details: Your current location or address for service, vehicle make, model, year, and the nature of the service required (e.g., "dead battery," "replacement").
• Payment Information: If processed directly, payment details (though transactions are typically handled by secure third-party payment processors).

B. Non-Personal Information

When you visit our website, we may automatically collect non-personal information through cookies and similar tracking technologies:

• Usage Data: Details about how you use our website, such as time spent on pages, pages visited, and referring websites.
• Technical Data: Your IP address, browser type, device type, and operating system.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To dispatch a technician to your location, confirm your vehicle details, and provide the requested mobile car battery replacement or service.
• Communication: To contact you regarding your booking, service status, follow-up inquiries, or to respond to your emails and messages.
• Operational Improvement: To analyze website usage and service trends to improve the quality, speed, and efficiency of our operations and service delivery in Dubai.
• Marketing (with Consent): To send promotional offers or updates about our services, provided you have explicitly consented to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We share necessary information (like your name, phone number, and location) with our service partners, technicians, and dispatch personnel to fulfill your service request.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

4. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Your Rights

As a user, you have certain rights regarding your personal data, subject to local law:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites (such as external payment gateways or battery manufacturer sites). If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below: